MILANO (Reuters) – Italy’s antitrust regulator said on Friday it had opened a probe into Eni’s Plenitude unit for alleged unfair commercial practices.
The investigation will look into the methods used by Eni’s retail and renewable business when renewing contracts.
Between May and September 2024, clients complained that their electricity and gas supply contracts were renewed with different terms and conditions and without any prior notice from the company, the authority said in a statement.
Plenitude had allegedly left numerous renewal notices undelivered, not allowing customers to withdraw, it added.
In a separate statement, Plenitude said it had acted correctly towards its customers and that it would cooperate with the watchdog.
(Reporting by Claudia Cristoferi, editing by Giulia Segreti)
