Southwest CEO Jordan finds himself in eye of storm after airline’s holiday debacle
By Rajesh Kumar Singh CHICAGO (Reuters) – Bob Jordan, Southwest Airlines Co’s CEO, faces the biggest challenge yet in his 35-year career at the airline that has built a customer-friendly reputation. After a high-profile systems meltdown in late December that left thousands of U.S. passengers stranded and fuming, Jordan must guide the airline’s recovery from …
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